Glassdock privacy policy

Last updated: 15 November 2026

Glassdock (“the app”, “we”) is a Shopify app that adds a mobile menu bar, a sticky add to cart, a search drawer, a category drawer and a wishlist to a merchant’s online store. This policy explains what the app collects when a merchant installs it, how that information is used, and how it is removed.

Information the app collects

When a merchant installs Glassdock, the app receives and stores:

• Store details: the store’s myshopify.com domain and an access token that Shopify issues so the app can work for that store.
• Bar settings the merchant chooses: style, colours, tabs, icons, labels, the menu picked for the category drawer, and page and device rules.
• Plan: whether the store is on the Free or Pro plan, and whether it is a development store.
• Anonymous usage counters: per store and per day, how many times each tab is tapped, searches are made and products are added to the cart from the bar.

Glassdock does not collect or store information about the store’s customers. The usage counters are plain numbers: no names, email addresses, IP addresses, device IDs, cookies or order details. The wishlist is kept in the shopper’s own browser (localStorage) and is never sent to us. The signed-in shopper’s initial on the account tab is shown by the store’s theme inside the shopper’s own session and never reaches the app.

The app sets no cookies and does no cross-site tracking. It does not sell or share data with third parties.

How the information is used

Only to provide the app: showing the bar on the storefront, saving the merchant’s settings, and showing the merchant their tap counts on the Analytics page.

Where it is stored

On Hostinger VPS, Jakarta, Indonesia, with access limited to the app’s operators. The bar settings are also stored in the merchant’s own Shopify store as an app metafield, so the theme can show the bar.

Retention and deletion

• When a merchant uninstalls Glassdock, its access token is removed straight away.
• 48 hours after uninstall, Shopify sends a “shop redact” request, and the app deletes all remaining data for that store: settings, counters and sessions.
• Shopify’s customer data requests and customer redaction requests are answered as having no customer data to provide or remove.

A merchant can ask for their data to be deleted sooner by contacting us.

Contact

Ankit Prajapati, Huriyakalan, Alwar, Rajasthan 301704, India
Email: ankitprajapatipersonal@gmail.com